FARO Orbis Firmware 4.1.7 & Stream App Display Issue

Issue Overview

There is a known display issue between Orbis firmware 4.1.7 and the FARO Stream app.

After successfully completing the firmware update, the Stream app may:

• Continue showing the update as “In Progress”

• Display an exclamation point (!) icon in the corner of the app

⚠️ Important: The firmware update has completed successfully. This is only a display issue within the app.

What Should You Do?

If you see the “In Progress” message or the exclamation point:

✔ You may safely ignore the message
✔ Continue operating the scanner as normal

The scanner functionality is not affected.

If Additional App Issues Occur

If you experience instability or issues within the Stream app:

1. Close the Stream app.

2. Operate the Orbis directly using the onboard scanner button controls.

FARO currently recommends using the scanner without the app if app-related issues occur.

Status

This issue is known and under review.
This article will be updated once a resolution or software patch is released.

If you experience behavior beyond what is described above, please contact DiCarlo Precision Instrument Support for assistance.